Customer Satisfaction Policy

Elevato & Associates is committed to a policy of continual improvement with the aim of being recognized as its customer’s most reliable partner. To assist in this company-wide approach and reach the desired level of excellence, Elevato & Associates Customer Satisfaction objective is to be in close relationship with its customers. Customer satisfaction is positioned at the heart of the organization and ensures customers' needs are met.

At Elevato & Associates we believe to have a sustainable business, we must ensure we provide our customers, clients and professional partners with the very best service we can, so that their experience of working with Elevato is one that is successful and enjoyable and leads to repeat business and recommendations.


 We have identified that the ‘Critical Success Factors’ that enable  us to  satisfying the needs of  our customers and all other stakeholders is a high performing team that provides:

  • Excellent customer service
  • Timely delivery
  • High quality of service and information
  • Team working

These factors shall be the focus of our Customer Satisfaction reviews and measurement.

 Development Opportunities

We consider all feedback to be valuable to our Business. We believe feedback enables us identify opportunities for development of new initiatives.

Raising a Concern

 Any Claimant wishing to raise a concern or make a complaint about the way in which we  provide our business services and /or any of our activities whilst we are providing this service,  may do so by emailing or by telephoning +234 803 402 1058.