Quality Management Policy

Elevato & Associates is a sales and marketing consulting firm offering Sales and Marketing, Technology and Human Resources to local, national and international clients in the public and private sectors.

This Quality Management Policy is a statement of ongoing commitment by Elevato & Associates to promote excellence in all that we do by maintaining our quality management practices.

The company’s success depends on the thorough understanding of its customers and effectively meeting the current and the future needs by providing professional services.

Elevato & Associates is committed to:

  • Providing the highest quality of service to our clients;
  • Retaining and valuing our staff and continually improving their skills and knowledge needed to carry out all tasks efficiently;
  • Retaining strong relationships and valuing our existing clients and winning new clients;
  • Consistently demonstrating high standards of professionalism;
  • Ensure our staff is flexible and able to constantly adapt to ever changing circumstances.
  • Ensuring quality management throughout all aspects of the business, focusing on our environment, business and planning capabilities;
  • Complying with relevant legislation, guidelines and standards in the delivery of our services;
  • Allocating appropriate resources to implement our quality system;
  • Ensuring that our clients’ needs are met at all times and live up to their expectations and requirements
  • Setting and reporting against measurable quality objectives and targets and regular communication of quality performance;
  • Reviewing on a regular basis our business policies and procedures to confirm ongoing suitability and to ensure that continual improvement objectives are being met; and
  • Communicating quality expectations and processes to all staff, sub-consultants and contractors who work under the direction of Elevato & Associates.

The active and effective involvement of our management, staff, sub-consultants and suppliers in achieving our quality objectives is required and encouraged.